Reference Standards

Quality Management

  • ISO 9001:2008 Quality management systems – Requirements
  • ISO 9004:2009 Managing for the sustained success of an organization – A quality management approach
  • ISO 10001:2007 Quality management – Customer satisfaction – Guidelines for codes of conduct for organizations
  • ISO 10002:2004 Quality management – Customer satisfaction – Guidelines for complaints handling in organizations
  • BS 8477:2007 Code of practice for customer service
  • PAS 99:2006 Specification of common management system requirements as a framework for integration
  • ISO 20252:2012 Market, opinion and social research – Vocabulary and service requirements

Environmental Management

  • ISO 14001:2004 Environmental management systems – Requirements with guidance for use
  • ISO 14004:2004 Environmental management systems – General guidelines on principles, systems and support techniques
  • ISO 50001:2011 Energy management systems. Requirements with guidance for use

Food & Food Safety

  • ISO 22000:2005 Food safety management systems – Requirements for any organization in the food chain
  •  ISO/TS 22002-1:2009 Prerequisite programmes on food safety – Part 1: Food manufacturing
  • ISO/TS 22004:2005 Food safety management systems – Guidance on the application of ISO 22000:2005
  • ISO 22006:2009 Quality management systems – Guidelines for the application of ISO 9001:2008 to crop production
  • PAS 220:2008 Prerequisite programs on food safety for food manufacturing
  • PAS 223:2011 Prerequisite programmes and design requirements for food safety in the manufacture and provision of food packaging
  • HACCP/Codex Alimentarius – CAC/RCP 1-1969, Rev. 4 – 2003 General principles of food hygiene

Occupational Health and Safety

  • OHSAS 18001:2007 Occupational health and safety management systems. Requirements
  • OHSAS 18002:2008 Occupational health and safety management systems. Guidelines for the implementation of BS OHSAS 18001:2007
  • BS 18004:2008 Guide to achieving effective occupational health and safety performance
  • AS/NZS 4801:2001 Occupational health and safety management systems – Specification with guidance for use

Social Responsibility & Corporate Sustainability

  • AS 8003-2003  Corporate governance – Corporate social responsibility
  • ISO 26000:2010 Guidance on social responsibility

Information Technology

  • ISO/IEC 27001:2005 Information technology – Security techniques – Information security management systems – Requirements
  •  ISO/IEC 20000-1:2011 Information technology — Service management — Part 1: Service management system requirements
  •  ISO/IEC 90003:2004 Software engineering – Guidelines for the application of ISO 9001:2000 to computer software
  • ISO/IEC 27003:2010 Information technology – Security techniques – Information security management system implementation guidance
  • ISO/IEC 20000-2:2012 Guidance on the application of service management systems

Risk Management & Supply Chain Security Management Systems

  • ISO 31000:2009 Risk management – Principles and guidelines
  • ISO/IEC 27005:2011 Information technology – Security techniques – Information security risk management
  • AS/NZS 4360 Risk management
  • ISO 28000:2007 Specification for security management systems for the supply chain

Business Continuity

  • ISO 22301:2012 Societal security – Business continuity management systems – Requirements
  • ISO/IEC 27031:2011 Information technology – Security techniques – Guidelines for information and communication technology readiness for business continuity
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