1. Auditing Practices to ISO 9001:2015

Context of the organization 

• Context (4.1)
• Statutory and Regulatory requirements (4.2)
• Service organizations (4.3, 8.3, 8.5, 8.6)
• Processes (4.4)

Leadership

• Top management (5.1)
• Policy, objectives and management review (5.2, 6.2, 9.3)

Planning

• Risk Based Thinking (6.1)
• Policy, objectives and management review (5.2, 6.2, 9.3)

Support

• Resources (7.1)
• Monitoring and measuring resources (7.1.5)
• Measurement traceability (7.1.5)
• Organizational Knowledge (7.1.6)
• Competence (7.2)
• Internal communication (7.4)

Operation

• Customer Communications (8.2.1)
• Customer Complaints (8.2.1)
• Customer Feedback (8.2.1, 9.1.2)
• Design and Development Process (8.3)
• External providers (8.4)
• Service organizations (8.3, 8.5, 8.6)

Performance evaluation

• Customer Feedback (8.2.1, 9.1.2)
• Internal audit (9.2)
• Policy, objectives and management review (5.2, 6.2, 9.3)

Improvement

• Improvement (10.1)

2. Auditing General Practices

• Added Value Audits versus Consultancy
• Audit Planning
• Audit Reports
• Audit Trail
• Checklist
• Deal with consultants
• Demonstrate conformity to the standard
• Effective use of ISO 19011
• Effectiveness
• Electronic documented information systems
• Evidence collection
• Nonconformity – Documenting
• Nonconformity – Review and closing

3. General topics

• Adding value
• Code of Conduct and Ethics
• Cultural Aspects
• Expected Outcomes
• Impartiality
• Scope of ISO 9001, Scope of Quality Management System and Scope of Certification
• Technical Experts
• Two stage initial certification audit